Shipping policy
Alternative Wave Magazine Shipping Policy
Thank you for shopping at Moon & Stars LC. All orders from Moon & Stars LC are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at info@altwavemag.com.
Where We Ship
Alternative Wave Magazine offers shipping to:
- All 50 United States + 2 Properties (including Alaska and Hawaii)
- Mexico
- Canada
- Europe
- Australia
- Japan
- Monaco
- Africa
- South Korea
- Asian Countries
- South America
- Finland
Processing
We process orders during our normal business hours.
You are responsible for all return shipping fees. Shipping fees are non-refundable. Alternative Wave Magazine strongly recommends that you use a trackable method to ship your return.
We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ex:Covid-19) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.
Shipping Rates & Timing
Alternative Wave Magazine has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Tracking Your Order
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at info@altwavemag.com.
Lost, Stolen, or Damaged Orders
For lost, stolen or damaged orders, please contact your local shipping carrier for details on what steps to take for this.
How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at info@altwavemag.com.